Call Center Tips

Call Center

From both my professional and personal experience with Call Centers, I have developed some strong opinions about how they should be run. I worked as a call center agent in various jobs and have also managed three Call Centers at three different companies. It is a tough business since companies don’t like to invest in them.  Working in them can feel like being in the front line of a battlefield.  My professional experience forged an acute awareness of the failings of Call Centers, especially those that I’ve needed to contact as a consumer.  Consequently, I will share with you eight tips all Call Centers should embrace in order to maximize their success.  Please note that this is not intended to be an exhaustive list. Continue reading